Rental FAQ's

Everything you need to know about your car or van hire from Premier Rental

You can make an enquiry using our website, live chat or by emailing rental@premiermotors.co.uk

Which vehicles can I hire?

You can rent almost any model from our extensive range of passenger and commercial vehicles – from small superminis like the Ford Fiesta right through to a seven-seater MPV. If it's a van you are looking for then we have a large range including a Luton box van with tail-lift. Premier Rental are able to register new models as soon as they become available, so you have the chance to be among the first to drive them. Visit us in the Premier Motors showroom Newport, Isle of Wight.

Do I need to pay a deposit?

Yes. A deposit of £250 is required for all car bookings. A deposit of £500 is required for all van booking. 

Do you have a minimum/maximum age limit for hiring?

If you’re aged between 25 and 70 you can rent a vehicle from us under our standard insurance terms. We always try to accommodate exceptions outside this age range by seeking our insurer's approval, however additional conditions may apply. If you’d like to discuss your rental needs, call Premier Rental on 01983 245050.

What is your excess?

All Cars £1000.00 Excess (reduced to £250.00 if waiver taken at £15.00 per day). Vans and Bus £1500.00 Excess (reduced to £500.00 if waiver taken at £15.00 per day). There is also an optional tyre and windscreen cover at £3.00 per day on all vehicles.

What type of licence do I need to hire a vehicle?

A National licence from your country of residence is needed to rent our vehicles. If you posses a two part UK photo card licence - then both parts must be presented at time of hire. If your licence is not printed in the Roman alphabet an International Driving Permit (IDP) is also required. We are happy to advise on any aspect of licence issues.

Can I have an additional driver?

Yes you can. Additional drivers are subject to the same conditions as the main driver and there will be a small charge for each additional driver.

Can I still rent if I have points on my licence?

In most cases this would not pose a problem, but please have details of any endorsements available at the time of booking.

How much will it cost to rent a vehicle?

We pride ourselves on offering an affordable and competitive rental service that meets all your needs. To get an accurate quote call Premier Rental on 01983 245050

Is insurance included in the price?

Yes - all our quotes include insurance and vat. (All quotes are subject to terms and conditions.)

How do I pay?

We accept all major credit/debit cards.

Can I leave my own vehicle at Premier Rental?

Whilst we do have a car park on site, we cannot allow hirers to leave their own vehicle on our premises whilst they hire a car or van from us.

What do I do about fuel?

Fuel is not included and will be at extra cost. All our vehicles are provided with a full tank of fuel at the commencement of the hire. You are required to refuel the vehicle before returning it to us. Vehicles returned with fuel shortages will be charged for the cost of the fuel difference, plus £10.00.

Can I take my rental vehicle abroad?

Provided we are aware prior to the hire commencing, and all insurance and recovery insurance has been arranged then Yes, we allow some of our vehicles to travel overseas, although you MUST mention this when you make your booking as extra insurance and associated costs are payable. We’ll need to know which countries you’ll be visiting and for how long, so we can make sure we prepare all the relevant documentation and cover. This documentation is a legal requirement and you must be able to present it when you pass national borders because, if you don’t have it, your vehicle could be seized by Customs and Excise. Additional European Emergency cover must be sought and obtained by the customer. We will need to retain a copy of this policy for our records. We will be more than happy to answer any questions on all aspects of overseas rental.

What happens if I breakdown?

In the UK you are covered by our breakdown cover, details of which are in all of our vehicles. If you are abroad, you will be covered by breakdown and accident insurance cover taken out at your expense.

Can I leave my rental vehicle at another location?

No we cannot offer one-way rental.

Do you offer a delivery and collection service?

Yes, we do dependant on location and time of the year! We charge from £15 for delivery and from £15 for collection. Subject to availability. Delivery and collection is only available during Rental opening hours. Please ask for details.

Is there a cancellation fee?

Depending on the situation and the notice you give us for a cancellation, there could be a fee of up to £150.


Premier Rental Terms and Conditions

Serving the Island by car and van

Every effort has been made to ensure the accuracy of the information contained in this site. We reserve the right to change any of its terms and conditions at any time by posting changes online.

A deposit of £250 is required for all car bookings. A deposit of £500 is required for all van booking.

Both the deposit and hire may be paid in cash or by credit or debit card prior to the commencement of the hire. You must provide a Debit/Credit card in the name of the hirer.

All Cars £1,000.00 Excess (reduced to £250.00 if waiver taken at £15.00 per day). Vans and Bus £1500.00 Excess (reduced to £500.00 if waiver taken at £15.00 per day). There is also an optional tyre and windscreen cover at £3.00 per day on all vehicles.

A full and clean UK driving license will be required and should be produced at time of Hire. Drivers must be aged 21 years or over. Any license must have been held for more than 1 year. Minimum and Maximum age limits apply. Certain endorsements may be accepted. Please contact rental reception to confirm these details.

The Hirer is responsible for the payment of an excess charge in the event of all damage caused to the rental vehicle. An additional payment termed may be made to waive all or some of the excess. Please ask for details.

Premier Rental is based at the Premier Motors dealership in Newport, Isle of Wight. Whilst we do offer a Vehicle Delivery and Collection (see below), all hire vehicles are available for collection from our Newport base. The hired vehicle will need to be returned, with a full tank of fuel, to Premier Motors, Newport, Isle of Wight at the end of the hire agreement if you have not arranged Delivery and Collection. As we are a single site operation, returning a hire vehicle to a different location is not available.

Premier Rental offer a delivery and/or collection service. This is charged at £15 delivery and £15 collection. Subject to availability. This service is only available during Premier Rental business hours. Please ask for details.

All cars and Vans are fully covered for breakdown whilst in the UK. If the vehicle is taken to Europe then you will be required to purchase your own cover.

The Vehicle will be provided to you with a full tank of fuel. You must only refuel the Vehicle with the correct type of fuel. Costs of fuel and for the refuelling service will be at your expense if the Vehicle is not returned with a full tank.

All rates are subject to change without notice. Fuel is not included but may be an additional cost.

Whilst we do have a car park on site, we cannot allow hirers to leave their own vehicle on our premises whilst they hire a car or van from us.

Premier Motors (Solent) Limited t/a Premier Ford is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.